Online orders cannot be returned or exchanged in our stores. Likewise, our distribution center will not accept returns of items purchased in JACK & JONES stores.
Articles in this section
- Are the shipping fees refundable?
- Can I bring my return to your head office / distribution centre myself?
- Can I do an exchange?
- Can I return or exchange an item purchased online in-store?
- How long will it take to process my return?
- I have returned an item. When will I receive the credit?
- I lost my return label
- I received the wrong order, what should I do?
- My refund is not showing on my credit card statement
- RETURN POLICY (ONLINE PURCHASES)