*** Due to the current circumstances, we will be temporarily extending our return policy to 90 days until further notice. This is for all order placed since March 1, 2020.
Due to the current added health measures, once your parcel is received at the distribution center, it’s placed in quarantine for a full week before our regular process can start. We thank you for your cooperation and understanding.***
You can return the item(s) to us free of charge.
All returned items must be in their original condition - unworn and unwashed, with all hang-tags and labels attached.
Final Sale items will not be accepted for return, if returned it will not be refunded or sent back.
Due to hygienic reasons, all lingerie items, boxers and socks are final sale and will not be accepted for return or refund. Please note that our fragrances are also final sales.
We regret that online order cannot be returned or exchanged in our stores. Likewise, our distribution center will not accept returns of items purchased in JACK & JONES stores.
We regret that it is not possible to exchange items purchased at BESTSELLERCLOTHING.CA. If you wish to exchange, you need to return the item(s) in their original condition for a refund and place a new order.
Shipping fees are non-refundable.
HOW TO RETURN AN ITEM IN 2 EASY STEPS:
We are happy to say we have now gone paperless and the return process is even more easy!
To return an item
1. Use the prepaid return label we inserted on your package and place it on your return parcel, covering the original shipping label, if any.
2. Drop off your parcel at any Canada Post counter or Purolator center (depending on which carrier was used). Please note the tracking number on the label to track your return.
If you for some reason do not wish to use the prepaid return label (we would not refund those shipping fees since we provide a prepaid return label) we recommend that you use a postal service that insures you for the value of the goods and please also save the tracking number. The goods are your responsibility until they reach our warehouse.
As soon as we have processed your return, we will issue a refund (excluding shipping costs) to the credit card used to place the original order.
Note: Please allow up to two billing cycles for the money to appear on your credit card statement. This additional delay depends on your bank and credit card.
See our In-Store Return Policy