Please contact our customer service team by e-mail at email@example.com, and provide them with the following: your order number for them to make the necessary verification; at least three (3) pictures of the defective item: your product, the identification tags (or care label inside the garment); and a close up on the defect. You can attach these pictures directly in your e-mail.
Articles in this section
- Why does my order say DELIVERED, when it was never received?
- Can I add/remove items from my existing order?
- There are damaged/stained items in my order, what can be done about the issue ?
- Can I pay with a gift card online?
- I've received my order and some items are missing?
- What should I do if I did not receive a confirmation email?
- Can I change the shipping address for my order?
- Can I cancel my order?