*** Due to the current circumstances, we will be temporarily extending our return and exchange policy to 90 days until further notice.***
RETURN WITH ORIGINAL RECEIPT
If you are not completely satisfied with your unworn and unwashed merchandise, you can return your item or items for a complete return or exchange within 30 days of your purchase. The return or exchange can only be made in JACK&JONES Regular stores.
Refunds will be issued with the original method of payment used in the initial purchase. The items purchased with a JACK&JONES gift card will be reimbursed on a new gift card or on exchange only.
RETURN WITHOUT THE ORIGINAL RECEIPT
JACK&JONES requires the original receipt for all refunds and exchanges. Without a receipt, we will not be able to issue a refund or exchange.
Due to the intimate nature and hygiene standards of certain items, it is not possible to return underwear, swimwear, and/or socks.