*** Due to the current circumstances, we will be temporarily extending our return policy to 90 days until further notice. This is for all order placed since March 1, 2020.
Due to the current added health measures, once your parcel is received at the distribution center, it’s placed in quarantine for a full week before our regular process can start. We thank you for your cooperation and understanding.***
If you regret your purchase, you can return the item(s) to us within 30 days of receipt date in the original condition.
All returned items must be in their original condition with all hangtags and labels attached.
Final Sale items will not be accepted for return, due to the intimate nature and hygiene standards of certain items, it is not possible to return underwear and/or socks..
Due to hygienic reasons, all lingerie items, boxers and socks are final sale and will not be accepted for return or refund.
We regret that our distribution center will not accept returns of items purchased in stores carrying our brands.
We regret that it is not possible to exchange items purchased at BESTSELLERCLOTHING.COM. If you wish to exchange, you need to return the item(s) in their original condition for a refund and place a new order.
Shipping fees are non-refundable.
HOW TO RETURN AN ITEM IN 3 EASY STEPS:
1- Make a copy of your original invoice and indicate the reason code for your return in the appropriate space. *** Due to the current added health measures we are going paperless in an effort to ship your orders as fast as we can. Please refer to your shipment email as your billing confirmation.***
2- Place the item and filled-in invoice in your return parcel. You may reuse the packaging that your purchase was delivered in.
3- Mail the package to:
c/o Bestseller Retail Ecommerce
360, Minor Road
Please be sure to apply sufficient postage to ensure delivery of your return package. We encourage the use of a traceable shipping method for your return as we are not responsible for lost parcels. We do not accept COD or collect deliveries.
We will do our utmost to process your return within 10 days.
As soon as we have processed your return, we will issue a refund (excluding shipping costs) to the credit card used to place the original order.
Please allow up to two billing cycles for the money to appear on your credit card statement.
Due to the intimate nature and hygiene standards of certain items, it is not possible to return underwear and/or socks.