Unfortunately, if your order has been sent back to us by UPS, it will be canceled and refunded.
We will refund the total amount, tax and shipping* included, on the same payment method that was used initially. You will receive a confirmation email with the exact amount reimbursed.
If you wish, you can re-order the same items from your previous order.
Of course, we will honor the price(s) you enjoyed when you initially purchased the item(s).
If any price adjustment is needed, please send us your new order number by email at firstname.lastname@example.org and we will be able to reimburse you the difference, once your new order has been fulfilled and shipped.
* Please note that UPS does not deliver to PO BOX, if the parcel is returned due to a PO BOX address, the shipping fee will not be refunded.